Last updated: August 25, 2026
Returns & Refund Policy
We want every plant to arrive healthy and as described. If something goes wrong with your order, contact us within 7 days of delivery and we will work with you on a fair resolution.
Eligible issues
- Damaged in transit: plant or pot significantly damaged during shipping.
- Wrong item: you received a different product than ordered.
- Dead on arrival: plant arrives clearly unhealthy or non-viable despite proper packaging.
- Missing items: part of your order was not delivered.
How to report a problem
- Contact us within 7 days via WhatsApp or email with your order number.
- Share clear photos of the plant/packaging within 24 hours of delivery when possible.
- Our team will review and respond with a replacement, store credit, or refund decision.
Replacements and refunds
- Replacement: preferred for damaged or incorrect live plants when stock is available.
- Refund: issued for valid claims when replacement is not possible.
- Store credit: may be offered where mutually agreed.
Refunds for COD orders are processed via bank transfer or agreed payment method after verification.
Non-eligible returns
- Change-of-mind returns on live plants (due to perishable nature).
- Plants that decline after delivery due to incorrect care, lack of light, or over/under watering.
- Claims reported after 7 days without prior contact.
Return shipping
Customer pays return shipping for change-of-mind returns. Defective or damaged items are replaced at no extra cost.
Cancellations
Orders may be cancelled before dispatch by contacting us immediately. Once handed to the courier, cancellation may not be possible.
Contact
Email sarsabzplants@gmail.com · WhatsApp +92 300 059 0719 · Contact form